Technical Support

Folder for adding Your order articles

How do I contact the ClearGlass support team?
For technical support email support@clearglass.com and we will get back to you as soon as possible.
Sun, 7 Apr, 2019 at 11:02 PM
The password link you sent me doesn't work. What do I do?
ClearGlass provides technical support during local business hours from 9:00 AM to 5:00 PM. You are able to reach the support team through emailing support@c...
Sun, 7 Apr, 2019 at 11:03 PM
I can't find the technical information I'm looking for. What do I do?
If you are unable to find the technical information you are looking for contact support@clearglass.com
Sun, 7 Apr, 2019 at 11:03 PM
How do I download the IA / IDWG templates?
You are able to download the IA and IDWG templates on our website by clicking here.
Thu, 13 Dec, 2018 at 6:49 AM
How do I submit the data requested by an Asset Owner?
Asset Managers are able to submit the data requested by Asset Owners by following the instructions sent by ClearGlass via email.
Thu, 13 Dec, 2018 at 6:49 AM
How do I submit data for multiple Asset Owners?
Asset Managers are able to submit data for multiple Asset Owners using the same ClearGlass account. Users are able to follow the instructions that are sent ...
Thu, 13 Dec, 2018 at 6:50 AM
How many times am I allowed to submit the templates?
Asset Managers are able to submit a completed template once. Since our costs are on a per effort basis, for every time you upload a report following the fir...
Thu, 13 Dec, 2018 at 6:50 AM
How do I correct the errors in my submitted templates?
If the template validation failed after submitting a template an error report will be sent to your emailing outlining what should be fixed for the re-submis...
Thu, 13 Dec, 2018 at 6:58 AM
How many times am I allowed to submit the templates?
Asset Managers are able to submit a completed template once. Since our costs are on a per effort basis, for every time you upload a report following the fir...
Thu, 13 Dec, 2018 at 7:02 AM