How does ClearGlass collect data?
Asset owners can request data from asset managers according to the standardized IA and IDWG templates using ClearGlass. The data will be summarized by manda...
Thu, 13 Dec, 2018 at 10:39 AM
Where is the data collected located?
Our servers reside in highly-secure, state-of-the-art data centers located in the UK that meet strict government regulations for hosted services. You can re...
Thu, 13 Dec, 2018 at 10:40 AM
How is data secured?
All data is stored in the servers in the UK in a ring-fenced database, access to which is highly regulated, extensively logged, and heavy authentication-aut...
Thu, 13 Dec, 2018 at 10:42 AM
What is the network architecture at the data center(s)?
AWS provides fault‐tolerant web architectures and a world‐class network infrastructure that is carefully monitored and managed. For more information, please...
Thu, 13 Dec, 2018 at 10:43 AM
What are the data backup mechanisms used to backup and restore the Service and data, including frequency and retention periods?
As the first level of data protection, all customer data is continually backed-up to local disk and every night to an offsite location. Your data is safe an...
Thu, 13 Dec, 2018 at 10:44 AM
Where can I find copies of your policies regarding customer data?
Please see our Privacy Policy, and our data policy.
Thu, 13 Dec, 2018 at 10:44 AM
Who has access to customer production and backed-up data, and the automatic and procedural controls in place to prevent unauthorized internal access (by staff, contractors, or other)?
Individuals with customer facing positions and those who have access to customer data have received training on our Privacy Policy.
Thu, 13 Dec, 2018 at 10:44 AM
Can consultants see data other parties' data?
Consultants only have access to the data that their clients have granted them access to.  
Thu, 25 Apr, 2019 at 7:27 AM